Legal
Cancellation & Refund Policy
Clear rules for order cancellation, returns, and refunds.
Effective date: 9 June 2026 · Ammu's Gifts · rohithnalla2002@gmail.com
Business details
- Business: Ammu's Gifts
- Contact: Rohith Nalla
- Email: rohithnalla2002@gmail.com
- Phone: +91 93819 53849
- Address: Hyderabad, Telangana, India
- Website: https://ammusgifts.in
1. Order cancellation
You may cancel an order before it is shipped by contacting us at rohithnalla2002@gmail.com or WhatsApp +91 93819 53849 with your order ID. Customized or made-to-order products cannot be cancelled once production has begun.
2. Return eligibility
Non-customized, unused products in original packaging may be returned within 7 days of delivery. Personalized, engraved, or customized items are non-returnable unless defective.
3. Refund method & timeline
Approved refunds are credited to your original payment method (UPI, card, netbanking, etc.) within 5–7 business days after we receive and inspect the returned item.
4. Failed or duplicate payments
If a payment fails but amount is debited, it is typically auto-reversed by your bank within 5–10 business days. For duplicate charges, contact us with payment proof and we will coordinate with Razorpay for resolution.
5. Damaged or wrong items
If you receive a damaged or incorrect product, contact us within 48 hours with photos and your order ID. We will arrange a free replacement or full refund at no extra cost.
6. How to request a refund
Email rohithnalla2002@gmail.com or message on WhatsApp +91 93819 53849 with your order ID, reason, and photos (if applicable). Our team will confirm eligibility and next steps within 1–2 business days.
Related policies